Frequently Asked Questions.

What are Springs?

Springs are cloud servers. We put an entire operating system into a Linux container and then let it scale fluidly. This means its resource allocation is never fixed, and you never pay for unused resources.

What is the maximum size my Spring can grow to?

Springs work by scaling automatically up to a maximum size set by you. For CPU, you can choose any maximum size that is a multiple of 50 core-MHz, from 500 to 20,000. For RAM, it goes from 256MB to 64GB, but please be aware that RAM is always charged at a minimum of ¼ the maximum scaling size - this is to ensure we can always provision for sudden growth and allow for faster, safer scaling. You can change the maximum size of your Springs by changing the input field with the word "Max" above it. Your server's maximum limits will be changed to the nearest viable size to that you chose - CPU increments in steps of 50, RAM increments in steps of 128.

Can I upload my own Operating System or ISO?

Unfortunately, due to the technology this is not possible, but please look at our sister company, ElasticHosts, where traditional cloud server VMs are offered.

Why does my Spring's RAM never go below one quarter the maximum?

In order to ensure high performance, your server's minimum RAM usage will always be 1/4 the maximum capacity that you set. For example, if you set your maximum RAM to scale up to 64GB, your minimum RAM usage will always be 16GB. This is to ensure we can guarantee capacity when your server gets hit with a load spike.

What hardware do you use?

All Springs run on hosts featuring 100% SSD storage, Intel Xeon CPUs and Samsung DDR3 RAM.

What support do you offer?

We offer email support 24 hours a day, 7 days a week. We support the virtualization infrastructure, but our customers self-manage their operating system configuration and applications.

How do you schedule planned maintenance?

Whenever possible, any planned maintenance is scheduled outside of local business hours. We will notify you of this by email at least 24 hours in advance.

Can I pay automatically every month?

Yes! Springs is pay-as-you-go infrastructure, but to simplify your life we recommend you activate "auto-topup". This will automatically charge your card to increase your balance according to some simple rules. If "auto-topup" is activated, the default rule is to automatically top up your balance by $50 whenever it falls below $5 by charging your stored details (up to a maximum of $250 per month), but you can set your own rule and change it at any time. If "auto-topup" is disabled then you will be notified by email before your balance runs out. If your balance runs out then your springs will be turned off.

Do you charge for network bandwidth? How is data transfer calculated?

We charge for any inbound and outbound traffic above 1TB. The terabyte allowance is valid for total data transferred per user account. For data transfer beyond this allowance please see our current rates on our pricing page. Data transfer totals are calculated per calendar month, and displayed clearly on the control panel. At the start of each month, the recorded total will reset to 0.

What should I do if my card details change?

To update your details, you will need to use the “Pay with Credit Card” option (rather than “Pay with Stored Details”) the next time you wish to make a payment, then go through and pay with the new card. Future payments will then be taken from the new card. If you need to disable a particular card without entering new details for any reason, you can do this from the ‘Billing’ page of your account.

Do you offer domain registration and DNS?

No, this is something you need to source from a third-party supplier. Many domain registrars will bundle a free DNS service when you purchase a domain. There are also third party DNS providers, some of them with free offerings such as http://freedns.afraid.org.

How does cloud hosting differ from shared hosting?

Shared hosting solutions usually only give you access to your server through a web control panel, where you can manage a number of websites hosted on that server. With Springs' cloud servers, you get full administrator control over your server and the ability to install any software you like and configure it exactly how you wish.

What are Solid-State Drives (SSD), and what are the advantages?

The greatest bottleneck for traditional spinning-platter hard disk drives (HDD) is the time taken for the drive head to spin around to find the section of the disk it needs, known as ‘seek latency’, or ‘seek delay’. Typically this is around 3ms on modern hard drives, and this builds up noticeably when reading or writing many small chunks in different places on the disk platter. Solid-State Drives (SSD) do not have any moving parts and so avoid this physical bottleneck. As a result, SSDs are able to perform many times faster for non-sequential operations than a traditional hard disk. Springs' infrastructure runs on 100% SSD, and therefore performs substantially better than traditional HDD-based hosting.

What Operating Systems can I run on my Spring?

Only Linux-based operating systems are supported. We have preinstalled images of Debian, Ubuntu, CentOS and cPanel available. If you wish to run Windows or FreeBSD, please try ElasticHosts virtual machines.